Example Go Live Plan

You’ve chosen apetito and let us design an innovative service solution catered for your specific needs. What next?

Here’s an example of the kind of set-up and support you can expect from us right up to  your service going live and beyond – leaving you to enjoy your success and for us to appreciate a job well done as we benefit from our reliable and streamlined systems together.

Our Team will arrive around 8 weeks before implementation of the service to ensure everything’s perfect and give you the multiple benefits of our experience:

WEEK MINUS EIGHT

  • Meet the Team and establish key contacts
  • Familiarisation with your sites and establish an individual ‘Customer Profile’
  • Ascertain your expectations and requirements of the new service and how it will operate
  • Identify requirements with regards to support and training.
  • Identify requirements with regards to additional support
  • Finalise Menus
  • Discuss your training needs
  • Implementation plan to be developed

WEEK MINUS SEVEN

  • Meeting to discuss and agree proposed implementation / action plan
  • Identify roles and responsibilities
  • Arrange and carry out PR sessions
  • Identify provisional training dates and arrangements for staff
  • Start to develop training packages and information
  • Carry out regeneration trials

WEEK MINUS SIX

  • Confirm and communicate training arrangements for staff
  • Arrangements to be put in place for trial
  • Develop training packages and information for kitchen level
  • Continue with regeneration trials as required and discuss regeneration schedules
  • Update and review meeting – to identify progress
  • Confirm dates, arrangements and support for Go Live week

WEEK MINUS FIVE

  • Development of training material and sessions
  • Preparation for training week

WEEK MINUS FOUR

  • Continued development of training material and sessions
  • Transport manager on site to identify and address logistics for delivery
  • Confirm delivery arrangements and times
  • Identify requirements in terms of dollies and crates
  • Carry out Health and Safety audit
  • Confirm training dates and arrangements for catering staff
  • Set up of e:order templates
  • Involvement / support from apetito

WEEK MENUS THREE

  • Training sessions to commence
  • Review meeting as arranged
  • Confirm operational support for Go Live week

WEEK MINUS TWO

  • Training sessions
  • Review meeting as arranged
  • Regeneration training to start
  • e:order training -place orders for delivery one week before Go Live date and during Go Live
  • Identify and confirm operational issues - processes / procedures at kitchen level (regeneration schedules, trolley locations etc)
  • Ensure all trolleys programmed correctly
  • Involvement / support from apetito

WEEK MINUS ONE

  • Dollies delivered
  • First delivery due – assist and support receipt
  • Organise freezer and move stock ready for day one
  • Organise and set up trolleys, training materials, spoons etc and distribute
  • Identify any outstanding training requirements & resolve

GO LIVE!

  • Go Live!!
  • apetito support on site
  • Debrief meetings after each service time with all relevant staff representatives to discuss issues, comments and service overall

WEEK PLUS ONE TO PLUS TWELVE

  • apetito representatives on site to identify any operational issues and resolve
  • Carry out any outstanding training