apetito is a global organisation with 50 years experience in providing frozen food and catering solutions to Care Homes, Local Authorities and Hospitals. We also provide a frozen meal delivery service to the public via our franchise Wiltshire Farm Foods and a community meals delivery service through Local Authorities via apetito Services.

CarteChoix - Support

Lamb hotpot

our customer service

Serving up all the support you need.

Get in touch

We do our utmost to provide you with quality products and a world-class service. And if you don’t always receive the very best from us, we’ll listen to your feedback and act quickly to make sure you’re completely satisfied.

 Emma Lloyd Team Leader Customer Relations

At apetito, we’re committed to delivering excellent customer service, without exception. We understand that meeting patient needs and ensuring maximum cost-efficiency is a difficult balancing act, so we do everything we can to make your job that little bit easier. This means providing support from the outset - and being there for you every step of the way.

Setting up your new service

When you choose our plated meals service, we will prepare a clear plan for setting up your service and supporting you and your patients. You will be assigned a dedicated Training and Operations Manager, who will meet you and your staff to explain how everything works.

Getting you started

We want to ensure your move to apetito is a smooth one. So for the first few days, we will be onsite to monitor the service, ensuring everything runs smoothly and pinpointing any further help you may need. From working the regeneration equipment, to achieving that perfect meal presentation, our team will make sure everyone at ward level understands the system.

Continuous support and development

You’re never alone with apetito. Every member of our team is committed to offering you support whenever you need it. This means establishing an open relationship from day one, listening to your views, sharing best practice and continuously seeking to enhance your service. If you ever need any support or help, all you need to do is pick up the phone.

A business you can count on

When selecting a food and catering partner, you need to know the company has the strength required to continue satisfying your requirements over the long term. As a global leader with over 700 million euro turnover worldwide and more than 1,200 UK staff, we pursue a philosophy of gaining growth and market share. This means we have the resources and resilience to provide the services you need today, tomorrow and for years to come.

National Business Award for customer focus

Last year, apetito was awarded a National Business Award for Customer Focus. This was given in recognition of our continued dedication to service, innovation and quality. We are extremely proud of this achievement, and believe that our new plated meal system is another step in providing our customers with the best service possible.