apetito is a global organisation with 50 years experience in providing frozen food and catering solutions to Care Homes, Local Authorities and Hospitals. We also provide a frozen meal delivery service to the public via our franchise Wiltshire Farm Foods and a community meals delivery service through Local Authorities via apetito Services.

Appliction Support Analyst

Opening Date: 24 Jan, 2012 Closing Date: 05 Mar, 2012 Hours: Full-time Salary: Competitive salary + Company Bonus, Pension + 25 days holiday Location: Trowbridge, Wiltshire Job reference: 9023

Summary

Microsoft Navision is the core business application supporting both our meals on wheels service depots and the Wiltshire Farm Foods Franchise Business. 

During 2012 we will roll out a new Navision 2009 centralised solutions across the Franchise network and consequently we are seeking to bolster out in-house application support capability. 

This role will primarily provide 2nd line application support to the business team to assist with the new developments and changes if required. 

Key result areas:

  • Able to quickly understand, diagnose and assist users with application related issues
  • Issue and problem ownership and management through to resolution
  • Proactively police application data to maximise accuracy and availability
  • Be a “go-to” person for any application and associated business process issues
  • Work collaboratively with the IT team and project teams
  • Adhere to SLA’s, managing and prioritising workload to maximise service to users
  • Support the 1st line team where needed and use helpdesk tools to record progress with user issues
  • Where possible provide self-help solutions to the user community

You will need:

  • Excellent and proven analysis skills
  • Problem management abilities
  • Interpersonal skills
  • Self motivation and work with minimum supervision
  • Structured approach to your work
  • Team player
  • Used to working in a matrix managed environment

  • Customer facing skills

Previous experience of working with:

  • Microsoft Navision
  • Microsoft CRM
  • SAP

This is a fabulous role, working as part of a larger IT team, but specifically on a new and exciting roll out. 

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