An easy transition

Training and support

Moving over from your old supplier and changing the way you cater for patients needn’t be a challenge. We provide all of the training and support you need.

The service we had was second to none

"On our mobilisation day apetito were there with six of their staff to ensure that not only myself and the management team were ready for the transition, but more importantly our staff were fully trained with all the due diligence behind them. That's true partnership."

Charlie Neilson Business Improvement Manager, Engie
charlie neilson engie

Your hospital catering consultant

Your catering consultant will work with you from the start. They’ll gather all of your requirements to provide a tailored service that helps you make the most of our products and services. You can expect:

  • A carefully considered business proposal
  • A review of your site to identify requirements
  • Help with menu planning, in particular identifying specialist nutrition
  • Advice from our qualified dietitian
  • A tasting session for key staff

Dedicated training and support

We know that changing services can be unnerving for any catering team, so we provide training on every aspect of the apetito system. From planning menus to serving meals, we’ll ensure a smooth transition from your old service. You can expect:

  • A dedicated mobilisation team and project manager
  • Training of staff from receipt of a delivery through to storing, cooking and serving meals
  • Training on our support tools including eOrdering and Nutridata, our database of ingredients and nutritional values
  • Support from our team on the day you go live
  • Catering manuals, training posters and supporting materials

Continued support, feedback and review

We don’t just walk away once you’re up and running. We’ll continue to refine our partnership with you, ensuring you have the support you need to offer a top-class hospital catering operation. You can expect:
  • Monthly reviews and product monitoring
  • Patient satisfaction surveys
  • On-going training and support
  • Food service and food waste audits
  • Product updates and menu reviews
  • Support at PR events
Your dedicated team includes your catering consultant, a training and operations manager, a dedicated customer service team and support from our in-house, qualified dietitian.

Controlling our waste and costs

"The kitchens now operate more efficiently. We're seeing a much better control of costs, including lower wastage."

Facilities Manager Powys Hospital
hospital testimonial

Find out more

How can we make a real difference to your business and customers?

Get in touch with apetito