About the home delivery service

About our service

When shopping and cooking become too much to manage, hot meal deliveries are a great way to stay happy and healthy at home.

What can I expect?

  • Delivery available seven days a week, 365 days a year
  • Meals delivered at lunchtime, along with an optional teatime snack
  • Professional, safe delivery staff - DBS checked
  • A friendly check on your comfort and wellbeing
  • Dishes delivered hot/ready to eat and at optimum nutritional value
  • No contracts or delivery charges

Can you cater for my meal preferences?

  • A wide choice of delicious, chef-prepared meals
  • Meals to cater for special diets
  • Meals that cater for diverse cultures and religious beliefs

Learn more

Ordering your food

To arrange an apetito meals-on-wheels service, please call your local centre.

What happens if I want to cancel my meal?

It's easy to cancel your hot meal delivery or take a break, even for a day. Just call your local centre, and we'll be happy to help.

Paying for your food

You can use our online payment portal to easily pay for your or your relative's meals-on-wheels. The portal is available all day, every day, so you can pay securely at a time that suits you.
All you need to pay is a debit or credit card, and the statement is sent to you by the depot. We encourage all of our customers to pay by debit or credit card if they can. As this is the easiest and most secure method for all parties.

If you do not have a debit card, a relative or friend is also able to pay for your meals. If you have any questions, please contact your local depot.

meals on wheels driver delivering to customer

Friendly, professional delivery staff

Our delivery drivers aren't just drivers; they're a vital part of our service.
They work from local centres and genuinely care about our customers. They’re trained in food safety and nutrition, and the needs of people with dementia.

Many of our customers look forward to seeing their friendly delivery driver each day. Drivers will check on their well-being, and help to plate meals or fetch a glass of water if required. If there's no answer at the door, or the driver has any concerns, a call will be made to a specified person or next of kin.

The meals are cooked en route in our state-of-the-art Chefmobil vans. The vans feature built-in ovens and state-of-the-art equipment, which means that your meal will arrive cooked to perfection and at optimum temperature.

Security at the door

For your peace of mind, we ensure all of our drivers are screened and approved by the Disclosure and Barring Service (DBS). They also wear our branded uniform and carry an apetito badge, so they can easily be identified.
If you want to check the identity of the driver at your door, simply call your local service centre.

If you can’t get to the door, our drivers will be able to access a safe that holds a spare key for your door. This is with your approval, and the code is encrypted on all of our paperwork.

For more information on costs, please contact your local service centre.
chicken and ham pie

Easy menu choice and ordering

With apetito it’s so easy to order your meals from our weekly changing menu. Simply mark your choices, call us, or hand the order to your driver.

We encourage all of our customers to pay by Direct Debit if they can. This is the easiest and most secure method for all parties. A relative or friend is also able to pay for your meals.
sticky toffee pudding and custard

What does the service cost?

The cost of a hot main meal and dessert will vary depending on your location or whether your meals are subsidised by your local council.

For more information please call us on 01225 753 636.

Find your nearest depot

To find and contact your nearest apetito meals on wheels service centre, please enter below the postcode of the area you'd like meals delivered.