Customer Service Advisor - Portbury
£26,467.35 per annum + Bonus + Benefits
- Location: UK-Portbury, Avonmouth |
- Contract type: Permanent (Full-Time) |
- Closing date: 28th April 2024
The Role and Team
40 hours per week, shifts from 7.30am to 5.30pm, Monday to Friday.
Working from our Portbury distribution centre (BS20 7XE)
apetito’s aim is to create competitive advantage through the highest standards in customer service and food quality. The Customer Service Team are at the heart of this ethos and are the crucial link between our customers and the supply chain.
The Customer Service Advisor (CSA) have their own group of customers (hospitals, care homes and education settings) who they work with to support with on-line and hone orders, taking pro-active measures to support their customers.
You'll need to be a great communicator on the phone and able to build relationships with your customers. You'll be confident using CRM systems and problem solving when the need arises. The customer service team is friendly and supportive of each other so this is a great opportunity.
Who We Are
We’re the leading food producer for the health and social care sector, providing delicious, nutritious and sustainable meals for people at home or in care.
We’re also the parent company of Wiltshire Farm Foods, the UK’s premier home-delivery service for ready-made meals.
Through our wide range of well-presented, nutritious meals to suit every taste and dietary need, we aim to make a real difference to lives of elderly and vulnerable people in care.
We’re proud to be a Living Wage employer and member of the Ethical Trading Initiative. We support British food and farming and operate a successful programme of waste reduction and resource efficiency across our whole business.
In addition to a competitive salary (we're one of the highest paying in the area!) you'll receive comprehensive training, 25 days annual leave (+ Bank Holidays + option to buy extra 5 days annual leave), retail and product discounts, free car parking, free lunch, snacks and beverages, free turkey (or voucher) at Christmas and much more!
Performance Measures:
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This role would suit someone who: