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FAQs

Allergens, Safety & Nutrition

Are your premises independently audited?

Yes. All our processes are audited annually against the BRC’s Global Standard for Food Safety, and we are proud to say we consistently achieve the highest level of accreditation against this standard.

We meet all the specific requirements for supplying food into community meal settings and we were awarded the highest global standard for our state-of-the-art facility in Wiltshire.

Are your Texture Modified Meals IDDSI Compliant?

Yes. The move to the new IDDSI guidelines saw all our Texture Modified dishes extensively revised to meet the new requirements and adhere to industry standards.

Can you support with allergens and intolerances?

Our Free From range is specifically designed for people who suffer from food intolerance and allergies. They are free from all the 14 declared allergens.

For your peace of mind, we do not allow nuts or their derivatives into any of our production facilities.

Do you cater for special diets?

We offer a wide range of meals for people with special dietary requirements, including energy-dense meal options for underweight or malnourished customers, healthy choice meals and vegan or vegetarian options. Our award-winning, Texture Modified Meals provide appetising food and dignity to people with dysphagia (swallowing difficulties).

Do your individual meals meet the NACC Guidelines?

All our food is created and prepared by enthusiastic and talented chefs to ensure a delicious meal, but they do not work alone: the team includes an in-house Dietitian, Nutritionist, and Food Technologists.

Working closely, they ensure our meals not only taste great, but also deliver optimal nutritional value across a range of dietary requirements, while meeting the NACC (National Association of Care Catering) dietary guidelines.

What measures do you take to ensure your food is safe?

Our state-of-the-art, Campden accredited laboratory and strict quality control procedures make apetito food one of the safest catering options available for Community Meals. Every batch of food we cook is checked to make sure it is completely free of pathogens and bacteria before it is released for sale.


Cooking & Serving

Can you help with my food waste?

With apetito, you can significantly reduce the food waste associated with preparing and serving in a large-scale catering environment. Because our dishes are frozen, they have a significantly longer shelf life than fresh or pre-prepared chilled meals so you only take out the food needed for that meal time.

What portion packs do your meals come in?

We offer a variety of pack sizes. The majority of our solution is our individual complete meals, served in foil and Cpet trays, which come individually packaged. We also offer foil trays which come in single, 2/3 and 6/8 portions.

Will I need additional equipment?

When we come for an on-site visit, we can discuss whether any equipment will be required, such as freezers and ovens. However, most customers do not require additional equipment.


How it works

How do I place an order for Community Meals?

Your dedicated Catering Consultant will support your team on our online ordering portal, my apetito. Simply log in to your my apetito account, check you’re happy with your product range and your menus, then place your order in moments.

Log in to my apetito

How do your Community Meals menus work?

You will be trained on how to create menus based on your customers’ preferences, all via our online portal.

With over 200 dishes to choose from, your menus will never get boring! Your dedicated Catering Consultant and our in-house dietitian can also advise on any special dietary requirements that may be required.

How does apetito’s Community Meals service work?

Your team will be supported on how to use our service, from cooking the food to plate presentation. We also provide support to help your team with menu planning.

Our simple online portal allows you to plan menus, review nutritional content and place your order with apetito. Once you’ve placed your order, we’ll deliver to you on an agreed day.

How much does apetito’s Community Meals services cost?

The cost of our meals will depend on whether you are looking for individual meals for Meals on Wheels services, or if it’s for a lunch club or day centre service.

As part of your initial consultation we will be able to assess your needs and discuss the best way to partner with you.

Once we have consulted on your requirements we will then be able to cost the service for you, ensuring you’re getting the most out of your budget — all the while helping you serve delicious, nutritious meals for your customers.

Where is your food sourced from?

As proud supporters of the UK and Irish food and farming industry, we responsibly source ingredients that meet government buying standards. Our goal is to offer you better quality produce at a fairer cost.

We source:

  • - 100% British peas
  • - Award-winning Bramley apples grown in Kent
  • - 100% sustainable fish
  • - Beef from UK and Irish suppliers - some just 15 miles from our Wiltshire kitchen
  • - Dairy products from UK and Irish suppliers (excluding UHT and regional products)

Some products do have to be sourced from further afield. However, all these carefully selected worldwide suppliers operate within the Ethical Trading Initiatives, committed to removing modern slavery.

Learn more about our ethical and sustainable approach


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