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How we can help

How we help improve your hospital food service

Dedicated to improving the food service system in hospitals across the UK, we serve quality food, tailored to your patients’ needs and backed by industry knowledge.

Discover how we make a real difference to patient mealtimes

Select the buttons below to find out how we can help

Select the buttons below to find out how we can help

We cater for all dietary needs

Our Chefs, Nutritionists and Dietitian use sustainable ingredients to create menus

suitable for specialist requirements and medical conditions.

 

They are also careful to ensure all menus meet industry standards, such as BDA

and IDDSI.

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Only the best ingredients, sustainably sourced

In 2019, we won our 3rd Queen’s Award for developing one of the UK’s most ethical and sustainable production and distribution systems. This enables us to offer you the best quality, ethically sourced produce at a fair cost.


Learn about our sustainable approach

Frozen for freshness

All our meals are frozen within 1 hour to guarantee freshness, flavour and nutritional value.

Freezing our food allows us to perform testing at our onsite laboratories. Meals must pass our safety checks before they are released for delivery.

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Serving every dietary need

Our extensive hospital meals range caters for specific requirements and different medical conditions—from individually-plated meals to texture-modified dishes and Finger Foods.


Explore our hospital meals range


Harness our expertise in specialist nutrition

Our team of in-house Chefs, Nutritionists and Dietitian work hard to constantly

innovate our specialist nutrition solutions.

Food to suit patient needs

Our range of texture-modified meals provide safety and dignity to patients with swallowing difficulties, such as dysphagia.

To guarantee this, we cater for the International Dysphagia Diet Standardisation Initiative (IDDSI) levels 3, 4, 5 and 6.

In 2016 the range was awarded a Queen’s Award for Innovation.

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Help with smaller appetites

Our  Mini Meals Extra range has been carefully created for patients that have a smaller appetite, but need maximum nutrition to aid recovery.

Always pushing the boundaries, we are currently working on a technique that makes our special diet meals even more visually appealing.


Guarantee the safety of your hospital meals

We use state-of-the-art facilities to help make our meals the safest available to

hospitals.

We are the only major hospital meals supplier to have three state-of-the-art,

Campden accredited laboratories. Each lab follows all HACCAP procedures for food

safety management, with analytical batch tests carried out.

 

A unique process is used, known as our positive release system. This involves

quarantining every batch of food to check and guarantee it is safe to eat.

Trust in our knowledge and experience

Over 450 UK hospitals are already seeing the benefits of our service, including 

Northumbria Specialist Emergency Care Hospital. With 200+ years’ combined healthcare

knowledge and experience, we know how to help you perfect patient mealtimes.

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A tailored service

Our dedicated team works in partnership with you to create the optimum system for

your needs, making a real difference to the health and well-being of your patients.

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Hands-on assistance

Every new customer is appointed a Training and Operations Manager

to assist with the transition from your existing catering system.

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Ongoing support

Once you’re all set, you can continue to expect the best level of service from us,

as we help to refine and evaluate your system to make it as efficient as possible.

 

As soon as apetito was appointed, we quickly worked on the best way to serve hot meals twice a day, 7 days a week, to our 600 patients across two hospital sites.

 

Our staff feel confident packing the trolleys, patient satisfaction is over 90%, and the support we receive from apetito is amazing. We are collaborative partners, working together to improve the patient experience.

Anne Byrne ,
Facilities Manager at Hillingdon Hospital

Ongoing support

Our dedicated Training and Operations team help you to offer top-class hospital catering.

Mobilisation

We make sure your team is fully trained on every aspect of the apetito system, ensuring a smooth transition from your old service.

Training

Our comprehensive training programmes include the best way to order, store, cook and serve our meals, understand nutritional values, and plan menus.

Auditing

To boost efficiency, we conduct food service and waste audits digitally to help control costs and reduce wastage.

Reviews

To cater for every dietary need and ensure optimum nutrition, we regularly review your menu and introduce new meals.

Make patient mealtimes easier

We work with customers to create an efficient catering system that’s best suited

to the needs of your hospital, staff and patients.

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Tailored to your hospital

We help you manage costs and reduce food waste with a tailor-made meal offering for your hospital.

Our range of over 200 meals, sides and desserts are prepared and plated to increase the chance of meeting every patient’s needs, and to minimise the likelihood of leftovers.

Cater to scale

We can provide multi-portion meals to offer a varied menu on a large scale.

 

Alternatively, we have a twin-portion option for lower-volume requirements to keep costs and waste down.
 

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More choice, less waste

Our individually-plated meal range, CarteChoix, allows patients to choose what they’d like to eat closer to mealtimes.

This streamlines the process for your team, reducing plate waste and labour costs at a ward level.

Discover CarteChoix


Quick, efficient digital ordering systems

Our online tools make it quick and easy to place orders and check nutritional data.

These work together with your dedicated catering consultant and customer

service team to create a cohesive support programme.

Place orders online anytime

Order in a couple of clicks

Verify ingredients, nutritional content and allergens

Plan and print weekly menus

Check cooking instructions

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Check nutritional data instantly

Nutridata is our nutritional database, allowing you to:

Search for products

Obtain product nutrition

Verify dietary information

On-hand nutritional expertise

Need further advice regarding the nutritional value of specific meals, or help creating a special menu?

 

As our customer, you can speak directly to our specialist team—including our Dietitian, Emily.

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Delivered safely to your door

We can even tailor the platform to work with your existing set up.

my apetito, our online ordering portal is able to link to your own digital platforms, or even integrate purchase orders.

A platform that works for you

We can even tailor the platform to work with your existing set up.

 

my apetito, our online ordering portal is able to link to your own digital platforms,

or even integrate purchase orders.

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