Transport Manager
c£40,000 + Company Car + Bonus + Benefits


The role and team


The Transport Manager is responsible for supporting and leading in providing Customer Services and our Customers with an excellent level service by taking ownership and responsibility for the Transport operation, ensuring legal compliance is met along with efficient, resilient and cost-effective delivery. This role is key to controlling and improving H&S, Service and cost Kpi’s whilst increasing associated audit and compliance scores. The Transport Manager is a key point of contact and is a champion of employee engagement. The Transport Manager role is Portbury based although will also be responsible for our 5 SRDC locations which require regular visits.


Who we are

We’re the leading food producer for the health and social care sector, providing delicious, nutritious and sustainable meals for people at home or in care.

We’re also the parent company of Wiltshire Farm Foods, the UK’s premier home-delivery service for ready-made meals.

Through our wide range of well-presented, nutritious meals to suit every taste and dietary need, we aim to make a real difference to lives of elderly and vulnerable people in care.

We’re proud to be a Living Wage employer and member of the Ethical Trading Initiative. We support British food and farming and operate a successful programme of waste reduction and resource efficiency across our whole business.

In addition to your salary you will receive a comprehensive training program, 33 days annual leave holiday entitlement, childcare vouchers, the ability to buy additional annual leave, retail discounts, free car parking, subsidised staff restaurant, free turkey (or voucher) at Christmas and much more !



  • Management of transport supervisors
  • Ensuring that all requirements relating to safety, health, environment, quality, & compliance are being fully implemented
  • Vehicle and Personal Injury Accident investigation
  • Management of Drivers Tachograph Records and infringements
  • Driver Licensing & Dcpc quarterly Checks
  • Maintain a comprehensive training record for all Drivers
  • Ensure compliance against, legal, Health and Safety procedures / checks and act on issues as necessary to ensure that any issues are identified, rectified reported and a safe and legally compliant environment is operated always whilst constantly improving the safety culture.
  • Benchmark depot performance and promote best practice and continual improvements
  • Develop link with manufacturer to ensure vehicle technology and new advancements are optimised
  • Ownership of FTA compliance and ISO 18001/19001 Audits
  • Lead, develop and motivate direct reports so that they deliver or exceed their objectives and KPI’s, identify future potential and develop in line with business needs.
  • Supports and implements ways in which reduce cost and optimise performance
  • On a daily, weekly and periodic basis, collate, monitor and analyse vehicle and driver Costs, vehicle utilisation, Fuel use, KPI and operational data, and make operational adjustments accordingly, to achieve overall performance targets and identify improvement opportunities.
  • Work collaboratively with the Distribution Team to ensure that all Breakdowns and Delays are dealt with in a speedy manner, where appropriate liaising with and updating customer services on progress.
  • Investigate and resolve customer queries / complaints in a professional and sympathetic manner recording all information and reporting to the Distribution Manager any significant issues that may impact on the business.
  • Weekly Meeting to be conducted with the Distribution Manager to discuss previous weeks costs, Team performance, Service and Operations and actions taken/required.
  • Supports and implements ways in which reduce cost and optimise performance 
  • Continual review and maintenance of Standard operating procedures
  • On call duties 1 week in every 6 dealing with out of hours calls



  • Numerate and literate
  • Computer literate
  • Ability to work well under pressure
  • Good people and communication skills
  • Customer Service experience gained from a 3PL or similar background
  • Previous experience of managing a driver workforce (e.g. disciplinary, absence management, driver standards)
  • Certificate of Professional Competence
  • Full understanding of Working Time Directive, Drivers Hours and Operators licensing compliance
  • Ability to communicate well at all levels
  • Experience of routing and tracking applications

Personal Qualities: 

  • Able to work in a fast pace environment
  • Self Motivated
  • Customer Focused
  • Has an outgoing and confident personality
  • Is flexible and adaptable
  • Enjoys working with people
  • Is a good team player
  • Has good, clear communication skills and is a good listener
  • Has good organisation skills
  • Is approachable, trustworthy and fair; can gain the respect of others




  • Location

    Avon-Portbury, UK

  • Contract

    Permanent (Full-Time)

  • Closing date

    22nd May 2019

Apply now